Pop star Chappell Roan has addressed allegations that her security team mistreated an 11-year-old fan at a São Paulo hotel during the Lollapalooza festival.

Brazilian soccer player Jorginho Frello accused Roan's security team of treating his 11-year-old daughter in a manner that left her "in tears" and "extremely shaken." The incident allegedly occurred at the hotel where both Roan and the family were staying during Lollapalooza São Paulo.

According to Frello, his wife Catherine Harding and daughter were present during the encounter. Harding's daughter is from her previous relationship with actor Jude Law. The specific details of what transpired between the security team and the child have not been fully disclosed.

Roan has denied directing her security team to scold the child during what was described as a breakfast encounter at the hotel. The pop star addressed the controversy amid fan outrage over the alleged treatment of the young fan.

The incident has reportedly had broader implications, with Rio's mayor allegedly banning Roan from performing in the city following the controversy. The ban appears to be a response to the fan incident that occurred during the São Paulo festival.

The controversy highlights ongoing tensions around celebrity security protocols and interactions with fans, particularly involving children.